Winbox FAQ — All your questions answered in one place

Winbox offers free spins and daily login bonuses for regular players — however, each offer comes with its own terms and validity period.

How to get free spins:

• Log in and go to the "Promotions" or "Offers" section — any active free spin offers will be listed there.
• If you see a "Claim" button on an offer, tap it — free spins will be added automatically to the designated slots game.
• Free spins typically expire within 24–72 hours. Any unused spins will be forfeited once the validity period ends.

Daily Sign-In Bonus:

• When you log in daily, a sign-in screen or pop-up may appear — just tap "Collect" to claim your reward.
• Logging in 7 days in a row increases your bonus amount step by step — you can earn up to ৳500 in cash bonuses during special campaigns.
• This bonus can be used directly for betting, but wagering requirements must be met before you can make a withdrawal.

Log in and visit the "Promotions" page to see the full list of active offers. New offers are typically added every Monday and Friday.

Winbox's referral program is straightforward — once your friend registers and makes their first deposit, the bonus is credited to your account automatically.

How to refer a friend:

1. Log in and go to the "Referral" or "Invite Friends" section from your account menu.
2. Copy your personal referral code or link.
3. Send that code or link to your friend — they'll enter it in the "Referral Code" field when registering.
4. You'll receive a referral bonus once your friend completes registration and makes their first deposit (minimum ৳500).

What you'll receive: When a referred friend makes their first deposit, you'll earn a bonus of ৳150–৳500 (the exact amount varies by active campaign). The more friends you refer, the more you earn — there's no upper limit.

To qualify for the bonus, your friend's account must be brand new — a second account belonging to the same person will not count as a referral. For full terms and conditions Terms & Conditions See on the page.

Cricket betting is hugely popular on Winbox — you can bet on IPL, BPL, Bangladesh national team matches, and all major international tournaments.

Steps to Get Started:

1. Log in and go to the "Bets" section from the top menu.
2. Select "Cricket" from the sports list — you'll see upcoming and ongoing matches.
3. Click on the match you want to bet on — this will open the available betting markets.
4. Click the odds on your preferred market to open the "Bet Slip" — enter your stake and confirm.

Types of bets available:

• Match Winner — which team will win
• Toss Winner — Which team will win the toss
• Total Runs — Whether the total runs will be over or under
• Top Batsman / Bowler — Which player will deliver the best performance
• Live Betting — Bets are updated every over during the live match

Minimum bet starts at ৳50. In live betting, odds change every second — you'll need to act fast. For a more detailed guide On the Bet page available.

Apps failing to open or crashing are usually caused by an outdated version, accumulated cache, or a poor internet connection. In most cases, the steps below will resolve the issue.

Step-by-step solution:

1. Update the app: download page and install the latest version. Older versions often lose the ability to connect to the server.
2. Clear the app cache: On your phone, go to Settings → Apps → Winbox → Storage → Clear Cache. This removes stored temporary data but keeps your account information intact.
3. Restart your phone: Restart your phone and make sure you're properly connected to Wi-Fi or mobile data.
4. Reinstall the app: Uninstall the app and reinstall it fresh — this fixes nearly all common issues.

For Android users: Download the Winbox APK directly from our Download Page Download from the official source — it may not be available on the Google Play Store. Before installing the APK, go to Settings → Security and enable Unknown Sources.

If the issue persists after trying all of the above, share your phone model and Android/iOS version and Help Center Send a screenshot — we'll get it sorted quickly.

Yes — in Winbox's Live Casino, real professional dealers run the games live in front of a camera, and you can watch and play along in real time on your own screen.

How to get started:

1. Log in and go to the Live Casino section from the "Games" menu or the main menu.
2. Pick your table — Live Baccarat, Live Roulette, Live Blackjack, Live Dragon Tiger, and many more are available around the clock.
3. Click on a table to start the live stream — you'll see the dealer and the bets placed by other players at the table.
4. During the betting time, select your chips and place them in the correct spot on the table — once time is up, the dealer will deal the cards or spin the roulette wheel.

Minimum bet: Most tables start from a minimum of ৳100. Some high-roller tables allow maximum bets of ৳50,000 and above.

Evolution Gaming and Pragmatic Play Live tables are available on Winbox — internationally audited and RNG certified. For the best experience, a stable internet connection (minimum 3 Mbps) is recommended.

Winbox supports all major mobile banking and digital wallet options in Bangladesh — not just bKash or Nagad, but several other options too.

Supported payment methods:

• bKash — minimum deposit ৳200, withdrawals typically processed within 1–3 hours
• Nagad — minimum deposit ৳200, same-day withdrawal processing
• Rocket (DBBL) — Minimum deposit ৳500
• Bank Transfer — For larger amounts (minimum ৳5,000), processed within 24 hours
• USDT (Tether) — This option is available if you prefer crypto payments

For withdrawals: Withdrawals must be made through the same method you used to deposit. Before your first withdrawal, KYC verification may be required — simply upload a photo of your National ID to complete it.

The minimum withdrawal amount is ৳500. The maximum depends on your account verification level. For any payment-related issues Help Center let us know.