Please read these terms and conditions before using the Winbox platform. We have made every effort to present everything in plain, straightforward language — avoiding legal jargon so your rights and responsibilities are clearly spelled out.
Important Notice: By registering on Winbox or beginning to use the platform, you are deemed to have accepted these terms and conditions. Please read them in full before getting started.
Winbox is an online gaming and Sports Betting platform serving users in Bangladesh and across South Asia. These Terms and Conditions ("Terms") constitute a legally binding agreement between Winbox and its users.
We have made a deliberate effort to write these terms in plain language so no one is confused by legal complexity. If anything is unclear, feel free to ask our support team — they are always ready to help.
This platform is strictly for adults aged 18 and above. Registration by minors is completely prohibited, and if such information is found, Winbox reserves the right to close the account immediately.
To open a valid account on Winbox, certain conditions must be met. These requirements are in place to protect you and all other users.
Age Requirement: You must be at least 18 years old at the time of registration. Winbox may request a national ID or passport for age verification at any time. Failure to submit the required documents may result in temporary account suspension.
One Account Per Person: Each individual may only operate one account. Multiple accounts under the same person (multi-accounting) are strictly prohibited. If detected, all associated accounts may be suspended and any balances may be forfeited.
Accuracy of Information: You are required to provide accurate information at registration — including your name, mobile number, and date of birth. Providing incorrect or false details will be considered a violation of these terms.
Password Security: Keeping your account password confidential is your responsibility. Do not share your login credentials with anyone. If you suspect unauthorized access to your account, contact support immediately.
KYC (Know Your Customer) Verification: Winbox complies with all regulatory requirements and may request identity verification at any time. Completing KYC is mandatory before processing large withdrawals.
Winbox aims to make payments as simple and transparent as possible. You can transact easily using familiar methods like bKash and Nagad.
| Payment Methods | Minimum Deposit | Minimum Withdrawal | Processing Time |
|---|---|---|---|
| bKash | ৳ 200 | ৳ 500 | Instant / 24 hours |
| Nagad | ৳ 200 | ৳ 500 | Instant / 24 hours |
| Bank Transfer | ৳ 1,000 | ৳ 1,000 | 1–3 business days |
| Credit/Debit Card | ৳ 500 | ৳ 1,000 | Instant / 2–5 days |
Deposit Rules: Deposits must be made from a payment method registered in your own name. Depositing via a third-party account or card is strictly prohibited.
Withdrawal Process: Withdrawals from verified accounts are typically processed within 24 hours. In some cases, additional verification may be required, which could extend the processing time.
Anti-Money Laundering Policy: Winbox complies with all international Anti-Money Laundering (AML) regulations. Suspicious transactions may be reported to the relevant authorities, and accounts under investigation may be temporarily suspended.
Winbox offers a range of bonuses — welcome bonuses, cashback, free spins, and special event promotions. Each bonus comes with its own terms and conditions, which you should read carefully before claiming.
Wagering Requirement: Most bonuses come with a wagering requirement — meaning you must place a specified amount in bets before the bonus funds can be withdrawn. For example, a 10x wagering requirement on a ৳1,000 bonus means you must complete ৳10,000 in bets before withdrawing.
Bonus validity: Every bonus has an expiry period — typically between 3 and 30 days. Once expired, any unused bonus will be automatically removed.
Bonus Abuse: Using bonuses strategically with the sole intent of extracting value ("bonus abuse" or "bonus hunting") is strictly prohibited. If Winbox detects such activity, it reserves the right to cancel the bonus and place the account under review.
Welcome Bonus – Key Terms: The welcome bonus is available to each new member once only. Attempting to claim the welcome bonus again by opening a new account will be considered a violation of our terms.
Separate terms may apply to special promotions or tournament bonuses, and these will be communicated on the promotion page or via email.
All games on Winbox operate in accordance with international standards. Each game has its own rules, which can be found in the help section within the game.
Fair Play: All slots and crash games use an RNG (Random Number Generator) that is certified by independent third-party organizations. This means game outcomes are entirely random and cannot be predetermined by anyone.
Special Rules for Live Games: Once a decision has been confirmed in a Live Casino game, it cannot be reversed. If your internet connection drops, the outcome of your bet will stand as it was at the time of disconnection.
Technical Issues: If a technical error causes an incorrect result to be displayed, Winbox reserves the right to make the necessary correction. In such cases, the server record shall be treated as the definitive source of truth.
Bet Limits: Each game has a set minimum and maximum bet limit. Bet limits may differ for VIP players. When playing with a bonus balance, bet limits are generally lower.
In Sports Betting, the decisions of governing bodies such as the ICC and FIFA are final. If a match is cancelled or suspended, all related bets will be settled in accordance with Winbox's betting policy.
The following activities are strictly prohibited on the Winbox platform. Engaging in any of them may result in immediate account closure and forfeiture of your balance.
Consequences of Fraud: If any form of fraud or manipulation is detected, Winbox reserves the right to immediately close the account, forfeit all balances and winnings, and take legal action where applicable.
Either Winbox or the user may close an account. However, the process may differ slightly depending on the circumstances.
Closed by User: You can close your account at any time. Simply email our support team or submit a closure request through your settings. Be sure to withdraw any remaining balance via a verified method before closing.
Suspended by Winbox: If there is reasonable suspicion of a violation or an investigation is required, Winbox may temporarily suspend an account. During this period, login and transactions will not be permitted.
Closure by Winbox: If Winbox finds evidence of a terms violation, your account may be permanently closed. You will be notified by email with the reason for the closure.
Self-Exclusion: If you feel that gaming is becoming a problem for you, you can activate self-exclusion at any time. During this period, you will be unable to access the platform, and the time limit cannot be shortened.
Winbox believes gaming should be a source of entertainment — not stress. That's why we encourage all our users to play responsibly.
The following responsible gaming tools are available free of charge to all users on our platform:
If you are struggling with gaming addiction or related issues, please contact our support team immediately. For more information, Responsible Gaming Page View.
Winbox reserves the right to update these terms and conditions at any time. For significant changes, advance notice will be provided via your registered email or through a notification on the platform.
Effective Date of Changes: Continued use of the platform after any changes to the terms and conditions will be considered acceptance of the updated terms.
Dispute Resolution: If a dispute arises, please contact the support team first and try to resolve it directly. If the issue remains unresolved through support, you may escalate it to Winbox's licensing authority.
Limitation of Liability: Winbox is not liable for any financial losses incurred through gaming. The decision to gamble using the platform is entirely the user's own.
Partial Invalidity: If any part of these Terms is found to be unenforceable for any reason, the remaining provisions will continue to remain in full effect.
Contact: If you have any questions about these terms, email us at support@winbox.cash or use the live chat on the site. We are always ready to help.
Our terms and conditions are designed not only to protect our interests — your protection is equally at the heart of them
A full history of every deposit and withdrawal is available in your account. There are no hidden charges or unexpected deductions — what you see is what you get.
Your personal information is never sold or shared with third parties. All data is kept secure in accordance with our Privacy Policy.
Please report any complaints or issues to our support team. All complaints are logged and we aim to resolve them within a set timeframe.
Winnings earned in compliance with the rules will never be withheld without cause. If a payment is delayed, contact support and an investigation will be carried out.
You will be notified before any significant changes to our terms take effect. Changes are never imposed without warning — you will always be given the opportunity to make an informed decision.
You can close your account whenever you choose — with no penalties or waiting period. Any remaining balance can be withdrawn without hassle.
Knowing the rules makes the game more enjoyable. Register now and get started with a welcome bonus.
Straight Answers to Common Questions About Winbox
If you would like to know more about our terms, visit our Help Centre or log in and ask our support team directly.