Reach our support team through whichever channel you prefer
Speak directly with a support representative. Average connection time is 2 minutes. Bangla support available.
Email us with a detailed description of your issue. If you need to send screenshots or documents, this is the best way to do it.
Support@winbox.cash
Get the latest updates and support on Winbox's official Telegram channel. Join the group community.
Only use official channels
Answers to common questions are all organized on our FAQ page. You'll find solutions to most issues there.
Choose the right category based on the type of issue you're facing
Any questions regarding failed deposits, withdrawal delays, bKash/Nagad/Rocket issues, or transaction history.
Assistance with profile updates, document verification, security settings, and other account-related matters.
Everything you need to know about claiming welcome bonuses, wagering requirements, cashback, free spins, and promotional offers.
If a game won't load, you're getting disconnected, experiencing display issues, or want to dispute a game result, let us know here.
Trouble installing the Winbox app, updates, Android and iOS-specific issues, and mobile browser questions.
KYC verification, identity confirmation, reporting suspicious activity, and anything related to account security.
About the WINBOX Help Center
Most online platforms in Bangladesh respond to support queries in English — which can often be hard to follow. That's not the case at Winbox. Our support team communicates entirely in Bangla and takes the time to fully understand your concern.
Whether you're in Dhaka, Chattogram, Rajshahi, Khulna, or Sylhet, Winbox support is equally available to everyone. Even at 2 AM, if you run into a payment issue, a live chat agent is ready to help.
Whether you're a brand-new Winbox member or a long-time player, this help center works the same for everyone. No hours of waiting, no chasing ticket numbers.
Payment issues are our top priority. If you've deposited via bKash or Nagad but your balance hasn't shown up, we understand how stressful that can be. The Winbox payment team typically resolves issues like this within 15 minutes — just provide your transaction reference number.
Step-by-step solutions to the most commonly reported issues
Your balance typically updates within 1–5 minutes of a completed transaction. If it still hasn't appeared after 10 minutes, reach out via live chat with your transaction ID.
Withdrawal times vary by VIP level. Regular members may wait up to 1 hour. Requests made outside banking hours may take a little longer.
If you lose connection during a live game, that round is automatically completed and the result is saved in the system. Your updated balance will be visible once you log back in.
Most bonuses come with minimum wagering requirements. Check your bonus wallet for the terms and conditions, and confirm whether the bonus is restricted to specific game categories.
Changing your mobile number requires NID verification. Submit a request from your profile settings and the support team will reach out to you.
KYC verification is typically completed within 6 to 24 hours after a clear photo of your ID is submitted. A confirmation email will be sent once approved.
How Winbox support resolves your issues — at a glance
Describe your issue in detail via live chat, email, or Telegram. The more information you share, the quicker we can resolve it.
A support agent will verify your account details and the nature of your issue. Additional information may be requested if needed.
The relevant team takes over based on the type of issue. Payment problems go to the finance team; technical issues are handled by the technical team.
You'll be notified directly once your issue is resolved. If you're not satisfied with the outcome, let us know and we'll make it right.
System Status
Last updated: Today
Helpful Tips
Minor game or payment glitches can often be fixed simply by refreshing the page. Clearing your browser cache may also help.
A stable internet connection is essential for live games and live betting. If you're on mobile data, try switching to WiFi and see if that resolves the problem.
After transacting via bKash or Nagad, keep your transaction ID or screenshot handy. If anything goes wrong, having that information ready will help the support team resolve your issue much faster.
After a deposit, your balance may take up to 5 minutes to update. If it doesn't appear right away, wait a moment and check again.
Send a Direct Message
Beyond live chat, you can also reach the Winbox support team directly through the form. The more detail you include, the faster and more accurate the response.
Response time: You can typically expect a reply within 30 minutes to 2 hours. For urgent matters, use live chat.
Answers to select questions received at the Help Center
